Refund policy

Last updated 1 October 2026

This page explains cancelling and refunds for pxdi.link plans in plain words. The full rules are in section 5 and section 6 of our terms; if this page and the terms ever differ, the terms apply. pxdi.link is a service of Pixedi Digital Agency Limited, a company registered in England & Wales under company number 16968210. Registered office: Flat 5-7 Leamington Road, Stockport, England, SK5 6BD. Questions go to hello@pxdi.link.

Contents (7 sections)

Who handles payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it takes the payment, adds any tax, issues receipts and invoices and sends refunds. Paddle's buyer terms also apply.

Our prices

One US$29 a year. Standard US$7 a month or US$59 a year. Plus US$15 a month or US$129 a year. Prices are in US dollars and tax is added at checkout where it applies. Every plan renews automatically until you cancel. See pricing.

14-day refund on your first payment

You can ask for a full refund of the first payment your business makes to pxdi.link, within 14 days of that payment, for any plan (One, Standard or Plus). You don't need to give a reason.
Ask in the dashboard: Billing, then "Ask for a refund" (in the UK and EU: "Withdraw from contract here"), email hello@pxdi.link, or contact Paddle at paddle.net, within the 14 days.
Paddle refunds the full amount, including tax, to the payment method you used. Banks usually take 5 to 10 business days to show it.
It's one refund per business, ever, however many accounts it has.

Renewals

Renewal payments, plan changes and later payments aren't refundable, except where the law gives you a right to a refund or our terms say otherwise. That's why we remind you before yearly renewals: we email you at least 30 days before each yearly renewal (One included) with the date, the amount and a link to cancel. If you cancel so close to a renewal that the charge has already started, we refund that renewal in full.

We also refund in these cases: a price rise charged that you hadn't agreed to (tell us within 14 days of the charge); a planned move down that didn't happen because of your code limit (tell us within 14 days of the charge); a change that takes away something you paid for; and if we end the service for your business or pxdi.link closes (the unused part of any period you've paid for, see section 18 of our terms).

Cancelling

Cancel online at any time: Billing, then "Cancel plan". It takes two clicks and you don't need to call or give a reason. You can also email hello@pxdi.link. Your plan runs until the end of the period you've paid for and isn't charged again. Until then you can change your mind with "Keep my plan".

What happens to your page

After a plan ends, your page and printed codes stay live. Editing and other paid features turn off.
For 30 days, forwarding and codes that open other websites keep working. After that, your codes and address open your own pxdi.link page, shown in our basic design with a pxdi.link card and a "Made with pxdi.link" line.
After a refund this happens straight away, with no 30 days.
Pay again at any time and your design and forwarding come back exactly as they were.

Codes keep working for as long as pxdi.link runs, unless a page is removed for breaking our terms, or you take it offline or delete your account.

Questions

Email hello@pxdi.link. We usually reply within one working day.